NOTE! This site uses cookies and similar technologies.

Please, Accept to improve your experience of this site. Learn more

I Accept

A Telecoms Blog

When Telco Solutions Are Called For
  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.

Mid December 2013, BlueTC held its annual employee event together with our family and friends, now a tradition that many of the “BlueTC family” looks forward to. Actually, from early autumn and onwards,   emails asking about the event date and chosen film fill up my in-box. And as soon as the invitation was formally sent, many of you started securing tickets. So finally, we almost managed to fill two entire theatres that had been booked exclusively for BlueTC, one with the Spanish and one with the original version, more than 400 people in total!

As the telecommunication services evolve with the subscribers’ applications in today’s networks, there is a growing disconnection between the perception of quality of the services the operators provide, and the actual quality perceived by their customers. As Ericsson points out on a recent paper, “The quality of user experience has always been important for operators. However, with the rise of mobile-broadband and smartphone usage over the past few years, the meaning of user experience has changed dramatically”. The issue has to do with the lack of visibility that the operator has beyond their network devices in the Radio Access Network (RAN) and the Core Network, where they cannot measure the actual connectivity the customers have on their ends. Measuring the cells power or the aggregated throughput in the core, is not the same as knowing that an important customer has a weak coverage, or his application is timing-out because of high latency in the communication.

Monthly Archive