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A Telecoms Blog

When Telco Solutions Are Called For
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As the telecommunication services evolve with the subscribers’ applications in today’s networks, there is a growing disconnection between the perception of quality of the services the operators provide, and the actual quality perceived by their customers. As Ericsson points out on a recent paper, “The quality of user experience has always been important for operators. However, with the rise of mobile-broadband and smartphone usage over the past few years, the meaning of user experience has changed dramatically”. The issue has to do with the lack of visibility that the operator has beyond their network devices in the Radio Access Network (RAN) and the Core Network, where they cannot measure the actual connectivity the customers have on their ends. Measuring the cells power or the aggregated throughput in the core, is not the same as knowing that an important customer has a weak coverage, or his application is timing-out because of high latency in the communication.